At HaveGolfDeals.com, we’re committed to helping golfers worldwide get premium equipment with efficient delivery. Below you’ll find answers to our most common questions about products, shipping, payments and more.

Product Questions

Q: What brands do you carry?
A: We specialize in premium golf brands including Adidas Golf (apparel, shoes, and accessories), Callaway, Bridgestone, FootJoy, Ping, and Big Max golf bags. Our selection focuses on performance gear trusted by golfers worldwide.
Q: Do you sell complete golf sets?
A: While we focus primarily on individual equipment and apparel (like Adidas golf shoes, Callaway balls, and Big Max bags), we occasionally offer curated bundles. Check our “Special Offers” section for current packages.
Q: How do I choose the right golf shoe size?
A: Our Adidas golf shoes follow standard sizing. For optimal performance, we recommend ordering your usual athletic shoe size. If you’re between sizes or prefer a roomier fit for walking courses, consider sizing up by half a size.

Ordering & Account

Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can track directly on their websites. EMS tracking is available through your local postal service.
Q: Can I change my order after placing it?
A: We process orders quickly to get you your gear fast. If you need to make changes, email [email protected] immediately with your order number. We’ll attempt to accommodate changes if your order hasn’t entered processing.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two reliable services:
Standard Shipping (£12.95): Via DHL/FedEx – 10-15 day delivery after 1-2 day processing
Free Shipping (orders over £50): Via EMS – 15-25 day delivery after 1-2 day processing
Q: Why don’t you ship to some Asian and remote areas?
A: Due to customs restrictions and unreliable delivery networks in certain regions, we can’t guarantee our premium service standards. We’re continually evaluating new markets to expand our global reach.
Q: My tournament is in 2 weeks – which shipping should I choose?
A: For time-sensitive needs, select our £12.95 DHL/FedEx option and place your order as early as possible. While delivery typically takes 10-15 days after processing, international customs can sometimes cause brief delays.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with tags attached. Email [email protected] to initiate a return.
Q: My golf shoes don’t fit – can I exchange them?
A: Yes! Within the 15-day window, we’ll happily exchange Adidas golf shoes or other apparel for the correct size, subject to availability. You’ll just need to cover return shipping unless the error was ours.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider – credit card refunds typically appear within 1-2 billing cycles.

Still Have Questions?

Our golf specialists are ready to help! Contact us at [email protected] or write to:
HaveGolfDeals.com
5 Fitzwarren St
Salford, GB CH8M 1GG

Your satisfaction is our birdie. Shop with confidence!