At HaveGolfDeals.com, we’re dedicated to providing premium golf equipment from top brands like Adidas, Callaway, Bridgestone, and Big Max with exceptional service. Our comprehensive shipping and returns policy ensures a seamless shopping experience for golf enthusiasts worldwide.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

  • Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: We currently don’t ship to certain remote areas and parts of Asia. Delivery times may vary depending on customs clearance in your country.

Accepted Payment Methods

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We want you to be completely satisfied with your golf equipment purchase. If you’re not happy with your Adidas golf apparel, Callaway balls, or any other product, our straightforward returns policy makes it easy.

Our Returns Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact
  • A valid proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • All golf gloves (including Adidas Golf Gloves and other brands)
  • Golf socks (Adidas Golf Socks)
  • Base layers (Callaway Golf Base Layers)
  • Personalized or custom-made items

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email [email protected] with your order details and reason for return
  2. Wait for Approval: Our team will respond within 2 business days with return authorization
  3. Package Your Item: Securely pack the item in its original packaging
  4. Ship Your Return: Send the package to our warehouse address (provided in your return approval email)

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • Original shipping fees are non-refundable

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds appear within 5-10 business days (depending on your bank)
  • You’ll receive an email confirmation when your refund is processed

Note: Sale items are only eligible for exchange or store credit.

Exchange Process

For exchanges (size, color, or different product):

  • Follow the standard return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll process your exchange once we receive the original item
  • You’ll be responsible for any price difference and additional shipping costs

Return Request Template

To help expedite your return, please use this template when contacting us:

Subject: Return Request for Order #[Your Order Number]

Dear HaveGolfDeals Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) to Return: [List items with quantities]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange – if exchange, please specify replacement item]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Our Return Address

HaveGolfDeals.com
Returns Department
5 Fitzwarren St
Salford, GB CH8M 1GG

International Returns: For returns outside the UK, please contact us first as additional customs documentation may be required.

If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected].

Thank you for choosing HaveGolfDeals.com for your premium golf equipment needs!